Now that your medical record is computerised it is easier for the doctors and nurses to engage in a "telephone consultation" in a safe fashion. However, there can never be enough time in the day for all the people who would like to do this.
Discuss with reception the broad outline of what your call is about and we will see if we can accommodate it. If you wish to speak to a certain doctor the best time is to ring at the end of their surgery. You can leave a message but the receptionist will want you to say a few words about the reason so that doctors and nurses can prioritise their work. If time does not allow they may not be able to return your call on the same day but we will aim to respond between 2 - 5 working days.